Yogi's Cakes is committed to delivering outstanding customer service. As we want your experience with us to run as smoothly as possible please read the below Frequently Asked Questions if you do not find the answer you are looking for alternatively please contact us by phone or e-mail. .
Can I order online and How can I do this?
Yes, you can order online. Ordering online with Yogi’s Cakes is easy! All you have to do is to click ‘Buy Now’ at the top of the page, choose the product you’d like to order and click ‘Buy’. Then you select the quantity of cakes you would like (please note, certain varieties have a minimum order). Choose any decorations or messages you might like and proceed to payment. Once payment has been accepted, you will receive a confirmation email.
What is the cut off time for online ordering?
The cut off time for placing online orders for next day collection or delivery is 2pm the day before the order is needed. This is subject to kitchen availability. To order for collection between Thursday and Sunday, please allow at least a week to avoid disappointment. Weekends are our busiest days and slots for baking and collection are limited.
I need to cancel or amend my order. How can I do this?
To cancel or amend an order, please call us on 07712 438 716. We’d very much appreciate if you would let us know of any cancellations or changes before 12pm, 48 Hours before your order is due to be collected or delivered.
If your order is over £100, we do require 4 days’ notice for cancellation.
I’ve noticed an error in my order confirmation. What can I do?
If your order confirmation has an error, please contact us on 07712 438 716 immediately.
I haven’t received my confirmation email. What can I do?
Occasionally our confirmation email may find its way into your spam or trash folder. Please check these folders and allow plenty of time for the confirmation email to be sent through - it may not be received immediately. If a confirmation doesn’t arrive within an hour of placing your order, please contact us on 07712 438 716.
Why is there a minimum order requirement?
We bake all our cakes fresh to order and when it comes to smaller treats such as cupcakes, we bake in batches just as a home baker would. Insisting upon minimum order amounts mean that our customers get the best value for money when ordering from us.
Can I pay for my order over the telephone?
Please note that we are unable to take credit card payments for orders over the phone. This is to protect genuine customers and help prevent fraudulent purchases being made with credit cards.
Payments for telephone orders can be made in the following ways:
- Customers can be sent a link which will direct them to online payment
- BACS or direct transfer (for all BACS or direct transfer orders, we request payment is made minimum of 4 working days before to allow payment to clear)
Our Customer Care team will be able to assist you with the payment options above. Of course, we always encourage our customers to place their orders online themselves at their own leisure.
Why do some cake ranges need to be pre-ordered?
Some of our cakes and ranges need to be pre-ordered to allow the orders to be fulfilled in time. Some cake recipes require special ingredients, intensive preparation methods or careful decoration by hand to achieve the desired taste and presentation. Pre-ordering means that we can deliver quality cakes made to order without cutting corners.
What is your returns policy?
If your product is faulty or incorrect, or you feel that we left out some of your items, please contact us within 24 hours and we'll be happy to give you an exchange or a refund. Unfortunately we are unable to make any refunds or exchanges without the requested proof of purchase receipt and/or the original faulty products.